Shipping and Delivery Policy

Thank you for choosing Dhillon Wellness. This Shipping and Delivery Policy outlines the terms and processes regarding the shipment and delivery of your orders. Please review this policy carefully to understand our shipping practices, processing times, and delivery options.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
• Processing Time: Orders are typically processed within 1-3 business days after the order is placed. Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.
• Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Methods and Costs

We offer several shipping options to meet your needs. Shipping fees are calculated at checkout based on your order’s weight, dimensions, and destination. Available shipping options may include:

• Standard Shipping: Estimated delivery time is (5-7 business days).
• Expedited Shipping: Estimated delivery time is (2-3 business days).
• Express Shipping: Estimated delivery time is (1-2 business days).

Note: Actual delivery times may vary based on the shipping carrier and location.

3. International Shipping

Dhillon Wellness is pleased to offer international shipping to select countries. International shipping rates, fees, and delivery times will be calculated and displayed at checkout.

• Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These fees are the responsibility of the customer. Dhillon Wellness has no control over these charges, and we recommend contacting your local customs office for further information.
• Delivery Time: Delivery times for international shipments vary by destination and customs processing. Estimated delivery times range from 7-21 business days.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. Please allow 24-48 hours for the tracking information to update.

5. Shipping Delays

While we strive to ensure timely delivery, certain factors may cause delays beyond our control, including:

• Weather Conditions: Severe weather events may impact delivery times.
• Carrier Delays: Unexpected delays from shipping carriers, particularly during high-volume periods ( holidays).
• Customs Inspections: International orders may be delayed by customs processing in the destination country.

Dhillon Wellness is not responsible for shipping delays caused by factors outside our control. However, we will work with you to resolve any issues that may arise.

6. Lost or Damaged Packages

We take great care in packaging your order to prevent damage during transit. However, should any issues occur, please refer to the following guidelines:

• Lost Packages: If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first to confirm its status. If the issue remains unresolved, contact us at [insert email or phone number], and we will work with the carrier to investigate and resolve the issue.
• Damaged Packages: If your order arrives damaged, please contact us immediately at [insert contact email or phone] with your order number, details of the damage, and photos of the damaged item(s) and packaging. We will assess the damage and may offer a replacement or refund in line with our policies.

7. Address Modifications

To ensure prompt and accurate delivery, please double-check your shipping address at checkout. Once an order is placed, we cannot guarantee changes to the shipping address. If you need to modify the address, contact us immediately at contact@dhillonwellness.com or +91 9897 000 000 While we will do our best to accommodate your request, changes may not be possible if the order has already been shipped.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or absence of a recipient, we will contact you to arrange re-shipment. Additional shipping charges may apply. If you choose not to re-ship the order, we may offer a refund for the cost of the items, excluding any original shipping fees.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination. This includes items restricted or prohibited by customs in certain countries. If your order cannot be shipped due to these restrictions, we will notify you and provide a refund.

10. Order Cancellation and Changes

• Order Cancellation: Orders may be canceled within insert timeframe, 1 hour of placement. Once an order is processed or shipped, it cannot be canceled.
• Changes to Orders: If you wish to make changes to your order, such as modifying items or quantities, please contact us as soon as possible. We cannot guarantee changes to orders once processing has begun.

11. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer service team. We are happy to assist with any inquiries or resolve any issues you may have.